Accessibility

If you access the Let's Clear the Air website, its administrators - the Office of Environment and Heritage (OEH) and its program partners - are committed to ensuring that:

• information on these web pages is accessible to all web user agents, including voice readers and text browsers
• web pages comply with W3C Web Content Accessibility Guidelines priority 1 checkpoints as a minimum standard
• information is available online to help you resolve common problems
• the website will be accessible at least 99 per cent of the time (please note that we cannot guarantee that online services will be available - see Disclaimer - your responsibilities)
• any scheduled downtime (when our electronic services are unavailable) will be communicated on our website.

When we receive an enquiry through our website, we aim to:

• respond to simple enquiries within two working days
• respond to more complex enquiries within 28 working days.

If you provide input to public consultation through our website, we will:

• confirm we have received your input
• advise you of how your input will be used, where possible.

Please note: these service standards apply only to forms and email addresses on the Let's Clear the Air website. Emails sent directly to individual OEH staff members are not necessarily included.

If you access the Let's Clear the Air website, its administrators - the Office of Environment and Heritage (OEH) and its program partners - are committed to ensuring that:

• information on these web pages is accessible to all web user agents, including voice readers and text browsers
• web pages comply with W3C Web Content Accessibility Guidelines priority 1 checkpoints as a minimum standard
• information is available online to help you resolve common problems
• the website will be accessible at least 99 per cent of the time (please note that we cannot guarantee that online services will be available - see Disclaimer - your responsibilities)
• any scheduled downtime (when our electronic services are unavailable) will be communicated on our website.

When we receive an enquiry through our website, we aim to:

• respond to simple enquiries within two working days
• respond to more complex enquiries within 28 working days.

If you provide input to public consultation through our website, we will:

• confirm we have received your input
• advise you of how your input will be used, where possible.

Please note: these service standards apply only to forms and email addresses on the Let's Clear the Air website. Emails sent directly to individual OEH staff members are not necessarily included.

It is our commitment to ensure that information on our web pages is accessible to all web user agents, including voice readers and text browsers.

However, if you are using a standard web browser that supports images and stylesheets, we recommend you set your screen or display resolution to 1024 x 768 pixels or greater.

This site uses CSS and javascript which are supported by Safari 2, Firefox 2 and Internet Explorer 5.5 and later versions on both PC and MacOS.

Font sizes are designed for maximum accessibility. They are relative, not fixed in height, so that you can change the text size to suit you. Take note design elements and page content will shift position to accomodate the changed font-size and may create cosmetic artefacts. This should not affect your ability to access or read information, please let us know if this happens so we can address it.

Use the [a][A] icons at the top and bottom right of the content area within the webpage, or change the font size via your browser settings (see below).

Changing the font size within your browser settings:

• Internet Explorer - Select View menu, Text Size, and choose the relative font size to apply.
• Firefox - Select View menu and choose Increase or Decrease.
• Netscape - Select View menu, then select Increase Font or Decrease Font.
• Other browsers - visit lois.co.uk/services/access-fonts.asp

It is our commitment to ensure that information on our web pages is accessible to all web user agents, including voice readers and text browsers.

However, if you are using a standard web browser that supports images and stylesheets, we recommend you set your screen or display resolution to 1024 x 768 pixels or greater.

This site uses CSS and javascript which are supported by Safari 2, Firefox 2 and Internet Explorer 5.5 and later versions on both PC and MacOS.

Font sizes are designed for maximum accessibility. They are relative, not fixed in height, so that you can change the text size to suit you. Take note design elements and page content will shift position to accomodate the changed font-size and may create cosmetic artefacts. This should not affect your ability to access or read information, please let us know if this happens so we can address it.

Use the [a][A] icons at the top and bottom right of the content area within the webpage, or change the font size via your browser settings (see below).

Changing the font size within your browser settings:

• Internet Explorer - Select View menu, Text Size, and choose the relative font size to apply.
• Firefox - Select View menu and choose Increase or Decrease.
• Netscape - Select View menu, then select Increase Font or Decrease Font.
• Other browsers - visit lois.co.uk/services/access-fonts.asp

At the top and bottom right of each page there is a print icon to enable you to conveniently print the current page.

Clicking this icon will activate the printing function built into your web browser (not our website) and will apply a printer-friendly version of the page design which will minimise paper and ink use by hiding navigation and design elements not directly related to the content.

Note: the page size, printer options and margins are controlled by the browser not the website. Please check Page Setup before clicking this icon to ensure your printer is setup to use duplex printing (if available), minimal ink and margins, the correct paper size and orientation.

At the top and bottom right of each page there is a print icon to enable you to conveniently print the current page.

Clicking this icon will activate the printing function built into your web browser (not our website) and will apply a printer-friendly version of the page design which will minimise paper and ink use by hiding navigation and design elements not directly related to the content.

Note: the page size, printer options and margins are controlled by the browser not the website. Please check Page Setup before clicking this icon to ensure your printer is setup to use duplex printing (if available), minimal ink and margins, the correct paper size and orientation.

A cookie is a small piece of data that a website can send to your browser (which may then store it on your computer). Cookies are designed to save your preferences or keep track of information you have previously selected. A cookie cannot retrieve any data from your hard drive, pass on computer viruses or capture your email address.

Some of the electronic services offered on the Let's Clear the Air website use cookies to remember information you have previously selected. The website does not use cookies to capture personal information.

Both Internet Explorer and Netscape allow some level of cookie verification. They both have menu options that allow you to accept all, some or none of your incoming cookies. In addition, the 'warn before accepting' feature is present in both, if you want to screen your incoming cookies.

Changing browser cookie settings and cookie security:

• Netscape - go to the Edit/Preferences/Advanced menu. Your cookie choices can be changed there.
• Internet Explorer - method of changing cookie preferences varies between versions so use this as a guide:
  • Internet Explorer 6.0, go to the Tools/Internet Options/Privacy menu. This menu allows you to select how discriminating the browser will be when accepting cookies, based on two factors: (1) the source of the cookie, and (2) whether the source has a privacy policy. There are also features for the advanced user, if you'd like to have a greater control over cookies.
  • Internet Explorer 5.0, go to the Tools/Internet Options/Security menu. In there, you can choose the security level for four different browsing conditions: Internet Sites, Local Sites, 'Trusted' Sites, and Restricted Sites. If you select 'Internet', and click on Custom Level, you'll get a dialog box where you can accept all, warn before accepting, or reject all cookies.
  • Internet Explorer 4.0, go to the View/Internet Options/Advanced menu. There you can accept all, warn before accepting, or reject all.

A cookie is a small piece of data that a website can send to your browser (which may then store it on your computer). Cookies are designed to save your preferences or keep track of information you have previously selected. A cookie cannot retrieve any data from your hard drive, pass on computer viruses or capture your email address.

Some of the electronic services offered on the Let's Clear the Air website use cookies to remember information you have previously selected. The website does not use cookies to capture personal information.

Both Internet Explorer and Netscape allow some level of cookie verification. They both have menu options that allow you to accept all, some or none of your incoming cookies. In addition, the 'warn before accepting' feature is present in both, if you want to screen your incoming cookies.

Changing browser cookie settings and cookie security:

• Netscape - go to the Edit/Preferences/Advanced menu. Your cookie choices can be changed there.
• Internet Explorer - method of changing cookie preferences varies between versions so use this as a guide:
  • Internet Explorer 6.0, go to the Tools/Internet Options/Privacy menu. This menu allows you to select how discriminating the browser will be when accepting cookies, based on two factors: (1) the source of the cookie, and (2) whether the source has a privacy policy. There are also features for the advanced user, if you'd like to have a greater control over cookies.
  • Internet Explorer 5.0, go to the Tools/Internet Options/Security menu. In there, you can choose the security level for four different browsing conditions: Internet Sites, Local Sites, 'Trusted' Sites, and Restricted Sites. If you select 'Internet', and click on Custom Level, you'll get a dialog box where you can accept all, warn before accepting, or reject all cookies.
  • Internet Explorer 4.0, go to the View/Internet Options/Advanced menu. There you can accept all, warn before accepting, or reject all.

The PDF format enables electronic versions of documents to be made available quickly and easily. PDF preserves the formatting of the original document, it is useful for reproducing documents written in languages other than English, and PDF documents can be downloaded and viewed on most operating systems.

PDFs and Adobe (Acrobat) Reader

To view a PDF document you need software called Adobe Reader (or Acrobat Reader in older versions). You can download the latest version of Adobe Reader free of charge from the Adobe website.

PDF documents on the Clear the Air website can be opened with Acrobat Reader version 3.0 or above. If you are using an older version, you should upgrade, as later versions have features not available in earlier versions.

PDF tools for visually disabled people

Adobe at http://access.adobe.com provides tools to help visually disabled users whose screen reader software is not compatible with Acrobat Reader 5.0. These online tools (web form and email submission) convert PDF documents into either HTML or ASCII text, which can then be read by a number of common screen reader programs. These tools approximate the logical reading order of the text in a PDF document and reformat it into a single column of text.

Opening PDFs

Once you have installed Adobe Reader, it should open whenever you click on a link to a PDF document in your web browser (e.g. Netscape or Internet Explorer). If it does not, check that you have installed the Adobe Reader correctly (if you are using Windows, can you see Adobe Acrobat in your Start menu?).

Note that PDF documents may be larger than ordinary web pages, and take longer to open. On the DECC website, the file size of PDF documents is always indicated, so you know what to expect before starting to download a document.

Saving PDFs

If you need to copy and paste text from a PDF document, you may find it useful to save a copy of the document on your own computer. To do this, instead of clicking to open the document, right click (or on a Mac, click and hold), then select 'Save Target As...' and choose a location where you can save the document and find it again later.

Open Adobe Reader, open the document, and select the text selection tool . You can now highlight the text you want to copy. Note: this may not work if you open the document from within your web browser - open Adobe Reader first.

Printing PDFs

In some web browsers, if you use the print button to print a PDF document, only the first page of the document will be printed.

So, to print a PDF document, click on the print icon in the Adobe Reader or use the File, Print menu commands in your web browser. Before printing, check that the correct number of pages is indicated in the print dialogue box.

Searching PDFs

Move through the document using the cursors, and Page Up and Page Down keys.

Words or phrases may be searched for using Find from the Tools menu.

Support

Go to the Adobe website for technical support relating to use of Adobe Reader or to Online conversion tools for Adobe PDF Documents at http://kb2.adobe.com/cps/328/328559.html.

The PDF format enables electronic versions of documents to be made available quickly and easily. PDF preserves the formatting of the original document, it is useful for reproducing documents written in languages other than English, and PDF documents can be downloaded and viewed on most operating systems.

PDFs and Adobe (Acrobat) Reader

To view a PDF document you need software called Adobe Reader (or Acrobat Reader in older versions). You can download the latest version of Adobe Reader free of charge from the Adobe website.

PDF documents on the Clear the Air website can be opened with Acrobat Reader version 3.0 or above. If you are using an older version, you should upgrade, as later versions have features not available in earlier versions.

PDF tools for visually disabled people

Adobe at http://access.adobe.com provides tools to help visually disabled users whose screen reader software is not compatible with Acrobat Reader 5.0. These online tools (web form and email submission) convert PDF documents into either HTML or ASCII text, which can then be read by a number of common screen reader programs. These tools approximate the logical reading order of the text in a PDF document and reformat it into a single column of text.

Opening PDFs

Once you have installed Adobe Reader, it should open whenever you click on a link to a PDF document in your web browser (e.g. Netscape or Internet Explorer). If it does not, check that you have installed the Adobe Reader correctly (if you are using Windows, can you see Adobe Acrobat in your Start menu?).

Note that PDF documents may be larger than ordinary web pages, and take longer to open. On the DECC website, the file size of PDF documents is always indicated, so you know what to expect before starting to download a document.

Saving PDFs

If you need to copy and paste text from a PDF document, you may find it useful to save a copy of the document on your own computer. To do this, instead of clicking to open the document, right click (or on a Mac, click and hold), then select 'Save Target As...' and choose a location where you can save the document and find it again later.

Open Adobe Reader, open the document, and select the text selection tool . You can now highlight the text you want to copy. Note: this may not work if you open the document from within your web browser - open Adobe Reader first.

Printing PDFs

In some web browsers, if you use the print button to print a PDF document, only the first page of the document will be printed.

So, to print a PDF document, click on the print icon in the Adobe Reader or use the File, Print menu commands in your web browser. Before printing, check that the correct number of pages is indicated in the print dialogue box.

Searching PDFs

Move through the document using the cursors, and Page Up and Page Down keys.

Words or phrases may be searched for using Find from the Tools menu.

Support

Go to the Adobe website for technical support relating to use of Adobe Reader or to Online conversion tools for Adobe PDF Documents at http://kb2.adobe.com/cps/328/328559.html.